Support

Questions, problems, or feedback about BalanceBeacon? We read every message.

Common questions

Is a subscription required?

Yes. BalanceBeacon requires an active subscription to use. Weekly, monthly, and yearly plans all include the full app. Eligible new subscribers can try the yearly plan free for 7 days. A redeemed complimentary subscription offer also provides access for its specified period.

How do I cancel my subscription?

In the latest version of BalanceBeacon, open Settings → Manage or cancel subscription to open Apple's subscription management sheet.

You can also open your iPhone's Settings → [your name] → Subscriptions, select BalanceBeacon, and choose Cancel Subscription. Canceling renewal generally preserves access until the current paid billing period ends. Follow the dates and terms Apple shows for your subscription or trial. When your entitlement ends, an active subscription is required to use the app again.

Deleting the app does not cancel a subscription.

How does the free trial work?

The yearly plan includes a 7 day free trial for eligible new subscribers. If you do not cancel before the trial ends, it converts to a paid yearly subscription at $69.99 per year. You can cancel any time during the trial from Settings → Subscriptions.

I want a refund.

Apple processes all purchases and handles refunds. Request one at reportaproblem.apple.com using the Apple ID that made the purchase. We cannot issue refunds directly.

I paid but the app still shows as locked.

Open the subscription screen and tap Restore purchases. Make sure you are signed in with the same Apple ID used for the purchase. If it still does not unlock, email us with the approximate date of purchase and we will help.

Does BalanceBeacon connect to my bank?

No. You enter your balances, income, and bills yourself. Everything you enter stays on your device.

Will I lose my data if I delete the app?

Yes. Your information is stored only on your device, so deleting the app, clearing its storage, or resetting your device permanently erases it. We have no copy and cannot recover it for you.

Why is the app asking about extra spending?

When you update your checking balance, BalanceBeacon compares it against what your forecast expected. If the real balance is lower, that difference is spending it did not know about, and it asks what the money went to. Logging it keeps future forecasts accurate. You can always dismiss the prompt.

Why does the app ask for my passcode or Face ID?

BalanceBeacon can lock itself behind your device authentication. It only receives a yes or no from iOS and never sees your passcode, fingerprint, or face data. You can turn this off in the app under Settings → Require authentication.

How do I report a bug or suggest a feature?

Email support@getbalancebeacon.com. For a bug, telling us what you tapped just before it happened helps a lot.

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